Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "User") and 9 Oaks Solutions LLC ("Company," "we," "us," or "our") governing your access to and use of Rendova.io and all related services, APIs, and software (collectively, the "Services").

By creating an account, accessing, or using the Services in any way, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Services.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

Table of Contents

1. Description of Services
2. Eligibility
3. Accounts & Registration
4. Acceptable Use
5. Competitive Use & Reverse Engineering
6. API Access & Usage Limits
7. Payment & Billing
8. Intellectual Property
9. User Content & Templates
10. Privacy
11. Security & API Credentials
12. Service Availability
13. Disclaimer of Warranties
14. Limitation of Liability
15. Indemnification
16. Termination
17. Governing Law & Disputes
18. Changes to These Terms
19. Contact Us

1. Description of Services

Rendova.io is a document generation platform that allows users to design document templates visually, render those templates with dynamic JSON data via a REST API, and receive pixel-perfect PDF output. The Services include:

• A web-based visual template designer (powered by GrapeJS)
• A Liquid-based templating engine for dynamic data binding
• A publicly accessible REST API for programmatic PDF generation (POST /api/v1/pdf_renders)
• Workspace management tools for organizing templates and API keys
• Usage dashboards and audit logs
• Subscription management and billing via Stripe

We reserve the right to modify, suspend, or discontinue any feature of the Services at any time with or without notice.

2. Eligibility

To use the Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using the Services under the laws of your jurisdiction
• Not have a previously terminated account due to a violation of these Terms

By using the Services, you represent and warrant that you meet all of the foregoing eligibility requirements.

3. Accounts & Registration

To access most features of the Services, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and not share it with any third party
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at support@rendova.io if you suspect unauthorized access to your account

You may not create an account on behalf of someone else without their authorization. We reserve the right to refuse registration, terminate accounts, or remove content at our sole discretion.

Each registered user receives a workspace. You are responsible for all actions taken within your workspace, including actions taken by anyone you invite or grant access to.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services to generate, distribute, or store any content that is illegal, defamatory, obscene, harmful, fraudulent, or in violation of any third-party rights
• Attempt to gain unauthorized access to any other user's account, data, or the underlying infrastructure of the Services
• Introduce malicious code, viruses, or any software that could damage or interfere with the Services
• Use automated tools (bots, scrapers, crawlers) to access the Services in a manner that places disproportionate load on our infrastructure, except through our published API with valid API key authentication
• Circumvent, disable, or interfere with any security-related features of the Services
• Use the Services to send unsolicited commercial communications (spam)
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Violate any applicable local, state, national, or international law or regulation

Violation of this section may result in immediate suspension or termination of your account and may be referred to appropriate law enforcement authorities.

5. Competitive Use & Reverse Engineering

This section contains important restrictions on how you may use the Services. Rendova.io is a proprietary platform built and maintained by 9 Oaks Solutions LLC. Access to the Services is granted solely for legitimate document generation use cases described in Section 1.

Prohibition on Competitive Use

You may not use the Services — including any access to our API, platform features, workflows, template engine, rendering pipeline, or user interface — for any of the following purposes:

• To develop, build, train, or improve any product or service that competes, directly or indirectly, with Rendova.io or any Services offered by 9 Oaks Solutions LLC
• To evaluate the Services for the purpose of building a competing or substantially similar product
• To benchmark, performance-test, or otherwise assess the Services for the purpose of informing the development of a competing product
• To gather intelligence about Rendova.io's business, technology, architecture, or pricing strategy for competitive purposes
• To assist any third party in any of the foregoing activities

Prohibition on Reverse Engineering

You may not, directly or indirectly:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying ideas, algorithms, or architecture of any part of the Services
• Attempt to reconstruct any proprietary template rendering logic, PDF generation pipeline, or data-binding mechanism used by the Services
• Monitor or analyze the Services' network traffic, API responses, or behavior patterns for the purpose of replicating any feature or functionality
• Access non-public areas, internal APIs, or administrative interfaces of the Services
• Use any data, documentation, or materials obtained through use of the Services to create substitute or competing documentation

Enforcement

We reserve the right to suspend or permanently terminate access to the Services, without refund, for any user we determine in our sole discretion to be in violation of this section. We also reserve all rights to pursue legal remedies for any competitive use or reverse engineering, including claims for misappropriation of trade secrets, breach of contract, and injunctive relief. This section survives the termination of your account.

6. API Access & Usage Limits

Access to the Rendova.io public API is subject to the following conditions:

• Authentication. All API requests must include a valid API key issued to your account via an HTTP Bearer token header. You are solely responsible for the security of your API keys.
• Usage quotas. Your subscription plan defines a monthly PDF render limit. Requests that exceed your quota will be rejected with an HTTP 429 response. Quota resets on your billing anniversary date.
• Rate limits. We may impose request rate limits at any time to protect service stability. We will endeavor to provide reasonable notice of permanent rate limit changes.
• Prohibited API use. You may not share, resell, or sublicense API access to third parties outside your organization without prior written consent from 9 Oaks Solutions LLC.
• Audit logging. All API requests are logged, including IP address, timestamp, endpoint, template identifier, and quota consumption. These logs are subject to our Privacy Policy.

We reserve the right to suspend API access immediately if usage patterns suggest abuse, fraud, or violation of these Terms.

7. Payment & Billing

Subscriptions

Certain features of the Services require a paid subscription. By selecting a paid plan, you agree to pay all fees associated with that plan. Subscription fees are billed in advance on a recurring monthly basis unless otherwise stated.

Payment Processing

All payments are processed by Stripe, Inc. Your payment card details are submitted directly to Stripe and are never stored on Rendova.io servers. Your use of Stripe is subject to Stripe's Terms of Service. Rendova.io retains only your subscription plan, billing status, and transaction history.

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period — access continues until that date and no prorated refund is issued for the remaining period.

Price Changes

We reserve the right to change subscription pricing at any time. We will provide at least 30 days' notice of any price increase before it takes effect for existing subscribers. Continued use of the Services after a price change constitutes acceptance of the new price.

Refunds

All fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement. If you believe you have been charged in error, contact us at support@rendova.io within 30 days of the charge.

Taxes

You are responsible for all applicable taxes, duties, and levies associated with your use of the Services, excluding taxes based on 9 Oaks Solutions LLC's net income.

8. Intellectual Property

Our Property

The Services, including all software, algorithms, rendering pipelines, APIs, interfaces, documentation, logos, trademarks, and underlying technology, are the exclusive property of 9 Oaks Solutions LLC and are protected by copyright, trade secret, patent, and other intellectual property laws. These Terms do not transfer any ownership of our intellectual property to you.

Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes. This license expressly excludes the competitive and reverse-engineering uses described in Section 5.

Feedback

If you provide us with suggestions, ideas, or feedback regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback for any purpose without compensation or attribution to you.

9. User Content & Templates

Your Ownership

You retain all ownership rights in the document templates, HTML/CSS designs, Liquid markup, and JSON data payloads you create, upload, or transmit through the Services ("User Content"). We do not claim ownership over your User Content.

License to Us

By using the Services, you grant us a limited, non-exclusive license to store, process, and transmit your User Content solely as necessary to provide the Services to you (for example, to render a PDF from your template). We do not use your User Content for any other purpose, including to train machine learning models.

Your Responsibilities

You represent and warrant that:

• You own or have all necessary rights to the User Content you submit
• Your User Content does not infringe any third-party intellectual property rights
• Your User Content does not violate any applicable law or these Terms

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you consent to the data practices described in the Privacy Policy. We collect and process personal information as described therein, including account data, billing information, and API usage logs.

11. Security & API Credentials

You are responsible for maintaining the security of your account credentials and API keys. API keys are shown in plaintext only once at creation. We store only a cryptographic hash of each key and cannot recover a lost key — you must regenerate it if lost.

You must not embed API keys in publicly accessible code repositories, client-side JavaScript, or any other location where they could be discovered by unauthorized parties.

You agree to notify us immediately at support@rendova.io if you become aware of any unauthorized use of your credentials or any security breach related to your account.

12. Service Availability

We will endeavor to maintain reasonable uptime for the Services but do not guarantee uninterrupted availability. We may perform scheduled or emergency maintenance at any time. Where possible, we will provide advance notice of scheduled downtime.

We are not liable for any loss or damage resulting from service interruptions, including interruptions caused by third-party infrastructure providers (hosting, DNS, Stripe, etc.).

13. Disclaimer of Warranties

Important — please read carefully

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties. If such laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights.

14. Limitation of Liability

Important — please read carefully

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 9 OAKS SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the limitation of liability for certain types of damages. If such laws apply to you, some or all of the above limitations may not apply.

15. Indemnification

You agree to defend, indemnify, and hold harmless 9 Oaks Solutions LLC and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms; (b) your User Content; (c) your use of the Services; or (d) your violation of any third-party rights, including intellectual property rights.

16. Termination

Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through the account settings. Termination does not entitle you to a refund of any prepaid fees.

Termination by Us

We may suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms. Upon termination for cause (including violation of Section 4 or Section 5), no refund will be issued.

Effect of Termination

Upon termination, your right to access and use the Services immediately ceases. We may delete your account data, templates, and API keys after a reasonable period. Sections 5, 8, 13, 14, 15, 17, and 19 survive termination.

17. Governing Law & Disputes

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof — including the determination of the scope or applicability of this agreement to arbitrate — shall first be addressed through good-faith negotiation between the parties.

If negotiation fails, you agree that any unresolved disputes shall be resolved exclusively in the state or federal courts located in Gwinnett County, Georgia, and you consent to the personal jurisdiction of such courts.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you either by email or by displaying a notice in the Services before the change takes effect.

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

19. Contact Us

If you have any questions about these Terms, or to report a suspected violation, please contact us: